Pathways Pediatric Services Privacy Policy
Last updated: June 28, 2023
This Privacy Policy outlines the policies and procedures of Pathways Pediatric Services (“the Company,” “we,” “us,” or “our”) regarding the collection, use, and disclosure of personal information when you use our services. It also informs you about your privacy rights and how your information is protected in accordance with Canadian laws and current best practices related to privacy.
By using our services, you agree to the collection and use of your information as described in this Privacy Policy. This Privacy Policy has been developed based on the laws of Canada and with the assistance of a Privacy Policy Template.
Interpretation and Definitions
Interpretation
The terms used in this Privacy Policy have specific meanings defined under certain conditions. The definitions provided here shall have the same meaning regardless of whether they appear in singular or plural form.
Definitions
For the purposes of this Privacy Policy:
Account refers to a unique account created for you to access our services or parts of our services.
Company (referred to as “the Company,” “we,” “us,” or “our” in this Privacy Policy) refers to Pathways Pediatric Services, a pediatric healthcare provider located in Calgary, AB, Canada.
Cookies are small files placed on your computer, mobile device, or any other device by a website. These files contain details of your browsing history on that website and serve various purposes.
Country refers to Canada.
Device means any device, such as a computer, cellphone, or digital tablet, that can access our services.
Personal Data refers to any information that relates to an identified or identifiable individual.
Service refers to the online and offline services provided by Pathways Pediatric Services.
Service Provider means any natural or legal person who processes data on behalf of the Company. It includes third-party companies sometimes called “Pathways Partners” or individuals employed by the Company to facilitate the service, provide the service on behalf of the Company, perform services related to the service, or assist the Company in analyzing how the service is used.
Usage Data refers to data collected automatically, either generated by the use of the service or from the service infrastructure itself. This data includes information such as your device’s Internet Protocol address (IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
Website refers to the website of Pathways Pediatric Services, accessible at pathwayspediatrics.ca.
“You”; means the individual accessing or using our service or, the company or other legal entity on behalf of which such individual is accessing or using the service as applicable.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using our service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, including state/province, postal code, and city
- In some cases, a birth certificate or verification of landed immigrant status
Usage Data
We automatically collect Usage Data when you use our website. This data may include information such as your device’s IP address, browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
We may also collect information that your browser sends whenever you visit our service or when you access our service through a mobile device.
Tracking Technologies and Cookies
We use cookies and similar tracking technologies to track the activity on our website and store certain information. These technologies may include:
Cookies or Browser Cookies: These are small files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being placed. However, if you do not accept cookies, you may not be able to use some portions of our service.
Web Beacons: These are electronic files used to track your navigation on our website, the pages you visit, and the actions you take.
Pixels: These are small blocks of code embedded in web pages or emails that allow us to track your interactions with those pages or emails.
Use of Your Personal Data
The Company may use your personal information for the following purposes:
To provide and maintain our service: We may use your personal data to fulfill and manage your account, respond to your inquiries, and provide support and assistance.
To contact you: We may use your personal information to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt-out of receiving any or all of these communications from us by following the unsubscribe link or instructions provided in any email we send.
To manage your requests: We may use your personal data to respond to your requests, such as scheduling appointments, processing payments, or addressing specific concerns or requirements related to services rendered.
To personalize your experience: We may use your personal information to personalize and enhance your experience with our service, such as providing tailored content, recommendations, and personalized offers.
To improve our service: We may use your usage data to analyze how our service is used, identify trends, and make improvements to enhance user experience and service performance.
To protect our rights: We may use your personal data to protect and defend the rights or property of the Company, detect and prevent fraudulent activities, or comply with legal obligations.
To fulfill legal obligations: We may process your personal information to comply with applicable laws, regulations, or legal processes.
Sharing Your Personal Data
We may share your personal information with the following entities:
Service Providers or, “Pathways Partners”: We may share your personal data with third-party companies or individuals employed by or partnered with the Company to facilitate our service, provide the service on our behalf, perform service-related tasks, or assist us in analyzing how our service is used. These service providers are obligated not to disclose or use the information for any other purpose.
Business Transactions: If the Company is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.
Law Enforcement: Under certain circumstances, we may be required to disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Other Users: With your consent or at your direction, we may share your personal data with other users of our service, such as in cases where you request a referral or share information within a collaborative aspect of our service.
Data Security
The security of your personal data is important to us, but please remember that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
We implement reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures may include encryption, access controls, and regular security assessments. We also limit access to your personal information to employees, contractors, and agents who need to know it in order to provide, develop, or improve our service. However, no data transmission or storage system can be guaranteed to be completely secure. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately.
Your Data Protection Rights
We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal information. If you wish to exercise any of these rights, please contact us using the contact information provided at the end of this policy. We will promptly respond to your request and make efforts to address it in accordance with applicable laws.
Right to Access: You have the right to request access to the personal information we hold about you. Upon receiving such a request, we will provide you with a copy of the information we have on record about you.
Right to Rectification: If you believe that any personal information we hold about you is inaccurate or incomplete, you have the right to request corrections or updates to your information.
Right to Erasure: You have the right to request the deletion of your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent for its processing.
Right to Restrict Processing: You have the right to request the restriction of processing of your personal information under certain conditions, such as when you contest the accuracy of the data or when the processing is unlawful.
Right to Data Portability: Upon your request, we will provide you with a copy of your personal information in a structured, commonly used, and machine-readable format, or we can transmit it directly to another data controller if technically feasible.
Right to Object: You have the right to object to the processing of your personal information in certain situations, such as when the processing is based on our legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
Please note that there may be limitations and exceptions to these rights as provided by applicable data protection laws. We will assess each request on a case-by-case basis. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Retention of Personal Data
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider the nature of the information, the purposes for which it is processed, and any legal or regulatory obligations.
Once the personal information is no longer necessary, we will securely delete or anonymize it to prevent unauthorized access, use, or disclosure.
Updates to this Privacy Policy
We may update our privacy policy from time to time to reflect changes in our practices, technologies, legal requirements, or other reasons. We encourage you to review this policy periodically for any updates. We will notify you of any material changes by posting the revised policy on our website or through other means of communication.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or the handling of your personal information, please contact us using the following information:
Head Office
Pathways Pediatric Services
#130, 7220 Fisher Street SE,
Calgary, AB. T2H 2H8
Email: info@pathwayspediatrics.ca
Phone: 403-455-4072
We will make every effort to address your inquiries and resolve any concerns in a timely and appropriate manner.
We know this stuff is super boring but thank you for taking the time to read our privacy policy.
Have a nice day 😉